Last Updated: 9/07/2025
1. Introduction
At Yoctobe Ltd (« we », « our », or « us »), we are committed to protecting the privacy and security of your personal information. This comprehensive Privacy Policy applies to ProlabLIS, our laboratory information system, and is designed to provide you with a clear understanding of how we collect, use, protect, and handle your personal data when you use our laboratory management solutions and services.
Who we are: Yoctobe Ltd is a leading provider of AI-powered medical solutions, including ProlabLIS, located at 49 Jamaica Street, Liverpool, L1 0AH, United Kingdom.
Our commitment: We are dedicated to maintaining the confidentiality, integrity, and security of any personal information about our users. Your privacy is of utmost importance to us, and we go above and beyond to ensure that your data is protected at all times.
About ProlabLIS: ProlabLIS is our comprehensive laboratory information system designed to streamline laboratory operations, manage patient data, and enhance healthcare delivery through advanced technology solutions.
2. Information We Collect
In the course of providing ProlabLIS and our related services, we may collect various types of information. It’s important to understand what these are and why we collect them:
2.1 Personal Identification Information
What: This includes your name, email address, phone number, mailing address, and other contact details. Why: To create and manage your ProlabLIS account, authenticate your identity, process orders, and communicate with you about our services.
2.2 Professional Information
What: Your job title, organization, professional credentials, and laboratory affiliation. Why: To tailor ProlabLIS to your professional needs and ensure that you receive the most relevant information and support for your laboratory operations.
2.3 Technical Data
What: IP address, browser type, device information, and other technology identifiers. Why: To optimize ProlabLIS for your device, troubleshoot technical issues, and enhance the security of our systems.
2.4 Usage Data
What: Information about how you use ProlabLIS and interact with our system features. Why: To improve our software algorithms, enhance user experience, and develop new features that meet your laboratory management needs.
2.5 Laboratory and Health-Related Data
What: In the course of providing ProlabLIS, we may process laboratory data, patient information, and health-related data as instructed by our clients. Why: To provide accurate and effective laboratory management solutions and support healthcare delivery.
Important Note: We do not collect more information than is necessary to fulfill the purposes outlined in this policy.
3. How We Collect Information
We collect information through various channels:
- Direct Interactions: When you register for ProlabLIS, place orders, subscribe to newsletters, or communicate with us
- Automated Technologies: Through cookies and similar technologies when you use our website or ProlabLIS system
- Third Parties: In some cases, we may receive information from third parties, such as your employer or healthcare organization if they are our client
4. How We Use Your Information
We use your personal information for the following purposes:
4.1 Provision of Services
- To provide and maintain ProlabLIS and related laboratory management solutions
- To process and complete transactions and orders
- To manage your account and provide you with customer support
- To quickly process your transactions and service requests
4.2 Improvement and Development
- To improve and personalize ProlabLIS and our services
- To conduct research and development to enhance our laboratory management capabilities
- To analyze usage patterns and trends to better understand how ProlabLIS is used
4.3 Communication
- To send periodic emails regarding your orders, system updates, or other products and services
- To communicate with you about ProlabLIS, including updates, security alerts, and support messages
- To respond to your comments, questions, and requests
- To administer contests, promotions, surveys, or other site features
4.4 Legal and Security
- To comply with legal obligations
- To enforce our terms and conditions
- To detect, prevent, and address technical issues or fraudulent activities
Important Note: We do not use your personal information for any purposes other than those specified in this policy.
5. Our Commitment to Data Protection and Security
Protecting your data is our top priority. We implement robust security measures to safeguard your personal information:
5.1 Encryption
All data is encrypted in transit and at rest using industry-standard encryption protocols.
5.2 Access Controls
We maintain strict access controls and authentication procedures to ensure that only authorized personnel can access your data.
5.3 Regular Audits
We conduct regular security audits and penetration testing to identify and address potential vulnerabilities.
5.4 Employee Training
All our employees undergo regular training on data protection and security best practices.
5.5 Compliance
We adhere to healthcare data protection standards such as HIPAA and GDPR, ensuring that your data is handled in compliance with the strictest regulations.
6. Data Sharing and Transfers
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating ProlabLIS, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Your trust is important to us, and we believe in maintaining the confidentiality of your data. In the rare event that we are required by law to disclose your personal information, we will notify you unless we are legally prohibited from doing so.
7. International Data Transfers
While we primarily store and process data within the United Kingdom, some of our technology providers may be located in other countries. In such cases, we ensure that any international transfers of data are conducted in compliance with applicable data protection laws, including the use of Standard Contractual Clauses approved by the European Commission.
8. Your Rights
We respect your rights over your personal data. Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Object to or restrict the processing of your data
- Data portability (receive a copy of your data in a machine-readable format)
- Change your personal information by logging into your ProlabLIS account
To exercise these rights, please contact us using the information provided in Section 13.
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you
- Whether there is a legal obligation to which we are subject
- Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations)
10. Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance your experience with ProlabLIS. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings.
We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
We do not allow third-party behavioral tracking.
If you disable cookies, some features may be disabled that make your ProlabLIS experience more efficient, and some of our services may not function properly. However, you can still use core system features.
11. Third-Party Links
Occasionally, at our discretion, we may include or offer third-party products or services within ProlabLIS. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
12. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. We do not specifically market to children under 13. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers.
13. Data Breach Notification
In order to be in line with Fair Information Practices, we will take the following responsive action should a data breach occur:
- We will notify users via email within 1 business day
- We will notify users via in-site notification within 1 business day
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law.
14. Email Communications and CAN-SPAM Compliance
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and send information and updates pertaining to orders
- Send you additional information related to ProlabLIS and/or our services
To be in accordance with CAN-SPAM, we agree to the following:
- NOT use false or misleading subjects or email addresses
- Identify the message as an advertisement in some reasonable way
- Include the physical address of our business headquarters
- Monitor third-party email marketing services for compliance, if one is used
- Honor opt-out/unsubscribe requests quickly
- Allow users to unsubscribe by using the link at the bottom of each email
If at any time you would like to unsubscribe from receiving future emails, you can email us at support@yoctobe.com and we will promptly remove you from ALL correspondence.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page and updating the « Last Updated » date. Users will be notified of any privacy policy changes on our Privacy Policy page.
16. Contact Us
If you have any questions about this Privacy Policy, our data practices, or if you want to exercise your data protection rights, please don’t hesitate to contact us:
Yoctobe Ltd 49 Jamaica Street Liverpool, L1 0AH United Kingdom
Email: support@yoctobe.com Phone: +44 773 73 403 49 Business Hours: 09:00 AM – 06:00 PM (Local Time)
17. Supervisory Authority
If you are located in the European Economic Area and believe we are unlawfully processing your personal data, you have the right to complain to your local data protection supervisory authority. In the UK, this is the Information Commissioner’s Office (ICO). However, we would appreciate the chance to address your concerns before you approach the ICO, so please contact us in the first instance.
Your privacy is important to us, and we are committed to addressing any questions or concerns you may have about our data practices promptly and transparently.